Returns & Cancellations Policy

Furniture orders can involve product availability, special handling, delivery coordination, and financing/payment approvals. This policy is designed to be fair while keeping order expectations clear.

Last updated: May 2, 2026

Questions? Contact Shop Easy Furniture at 586-233-3132 or shopeasyfurniture@gmail.com.

Cancellation requests

Customers should contact Shop Easy Furniture as soon as possible if they need to cancel or change an order. We will review the request based on order status, payment status, and fulfillment progress.

Orders that have not entered fulfillment or delivery coordination are generally easier to cancel.
Once an order is approved for fulfillment, shipped, scheduled, or specially handled, cancellation may be limited or unavailable.
Financed orders may also be subject to third-party provider rules.

Returns

Return eligibility depends on the product, condition, delivery status, and whether the item was special order, clearance, assembled, used, damaged after delivery, or otherwise restricted.

Returned items, if accepted, must generally be unused, undamaged, and in a condition that can be inspected and processed.
Some furniture items may be final sale or subject to product-specific return restrictions.
Mattresses, bedding, clearance items, custom orders, special orders, and assembled items may have stricter limits.

Refunds

Approved refunds are processed back through the original payment method when possible. Timing can depend on the payment processor, financing provider, bank, or leasing company.

Shipping, delivery, handling, restocking, or provider fees may be non-refundable where allowed and applicable.
Refunds for financed orders may require provider confirmation before the order can be closed.
If an order is cancelled because an item is unavailable, we will work to cancel or refund the affected order according to the payment method used.